Shipping Policy

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At Luciano, we aim to deliver your fragrance experience with efficiency, care, and reliability. All orders are processed within 1–2 business days. Once dispatched, you will receive a confirmation email containing your tracking information and delivery updates.

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UK Delivery

We ship throughout the United Kingdom using trusted courier partners. We use Royal Mail all UK orders. Standard is Charged at £3.99. Express shipping is £7.49. For orders over £74.99 shipping is free delivery typically arrives within 1-2 business days. Express delivery options may be available at checkout for customers who require a faster service. Delivery times may vary during peak periods, holidays, or due to unforeseen courier delays.

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International Shipping

International shipping may be available to select regions. Delivery times and costs will be displayed at checkout. Please note that customs fees, import duties, or taxes are the responsibility of the customer.

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Delivery Address & Changes

Please ensure your delivery information is accurate at the time of purchase. If you need to update your address after your order has been placed, contact us as soon as possible. We cannot guarantee changes once an order has been processed.

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Missed or Delayed Deliveries

If your parcel is delayed or missing, please reach out to our customer service team. We will work directly with our courier partners to investigate and resolve the issue as quickly as possible.

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Shipping Restrictions

Due to international regulations on transporting perfumes and alcohol-based products, some destinations may not be eligible for delivery. Any restrictions will be shown at checkout.

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Customer Support

For any questions relating to your order or delivery, please contact our support team at info@lucianofragrances.com