Terms & Conditions
A legal disclaimer
Welcome to Luciano. By using our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully, as they help ensure a smooth and trusted experience.
1. Use of Our Website
Our website, content, imagery, and branding are the property of Luciano and may not be copied, reproduced, or distributed without written permission. You agree to use the site lawfully and respectfully.
2. Orders & Acceptance
When you place an order, you will receive an email confirming it has been received. Acceptance occurs once your order has been dispatched. We reserve the right to refuse or cancel orders—for example, due to stock availability, suspected fraud, or pricing errors.
3. Pricing & Payment
All prices are listed in GBP and include applicable UK taxes. Payments are processed securely through trusted third-party providers. Luciano does not store your full payment information.
4. Shipping & Delivery
We ship within the UK using reliable courier partners. Estimated delivery times are provided at checkout but may vary during peak periods. Full details are available in our Shipping Policy.
5. Returns & Refunds
Due to the nature of fragrance products, returns are accepted only if the item arrives damaged, faulty, or incorrect. Please contact us within 14 days with proof of issue, and we will assist promptly. Items must remain unused and in original packaging.
6. Product Accuracy
We strive for accuracy in product descriptions and imagery, but slight variations may occur due to manufacturing or screen display differences.
7. Limitation of Liability
To the fullest extent permitted by UK law, Luciano is not liable for indirect losses or damages arising from the use of our website or products.
8. Privacy & Data Protection
We protect your personal information in accordance with UK GDPR. For full details, please see our Privacy Policy.
9. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled by UK courts.
10. Contact Us
For questions regarding these terms, please contact our customer service team at info@lucianofragrances.com